Privacy Policy — Your Data at okbe5

1. Introduction

okbe5 ("we", "us", "the Platform") operates the gaming and sports betting platform available at okbe5.fun and through the okbe5 mobile application. This Privacy Policy explains how we collect, use, store, share and protect the personal information of players who register accounts and use our services in Pakistan.

We take your privacy seriously. This policy has been written to be readable and direct — not buried in deliberate complexity. If you have ever tried to understand a privacy policy written in dense legal language and given up, we understand. We have kept this one as clear as we reasonably can without stripping out necessary detail.

This Privacy Policy applies to all interactions with okbe5, including website visits, mobile app usage, customer support contact, payment transactions, and participation in promotions. It should be read alongside our Terms and Conditions.

2. What Data We Collect

When you interact with okbe5, we collect personal information across several categories. The specific data collected depends on how you use the platform.

Category	Data Collected	When Collected
Account Information	Full name, date of birth, email address, username, password (hashed)	At registration
Identity Verification	CNIC or passport details, photograph, proof of address	During KYC verification
Payment Information	Jazz Cash/Easypaisa account reference, bank account details (masked), transaction history in PKR	On deposit or withdrawal
Device & Technical	IP address, browser type, operating system, device identifiers	On every visit/session
Usage & Activity	Games played, bets placed, session duration, pages visited	During platform use
Communications	Support chat logs, emails sent to us, feedback submitted	When you contact support

We do not collect data that is not necessary for operating the platform. We do not ask for your social media passwords, access to your phone contacts, or any biometric data beyond what is required for identity document verification.

3. How We Use Your Data

Every piece of data we collect has a purpose. We do not collect information speculatively or hold it "just in case". Below is a straightforward breakdown of why we collect what we collect:

• Account registration and management: Your name, email and date of birth are used to create and maintain your account, verify your age eligibility (18+), and allow you to log back in securely.
• Payment processing: Your payment method details are used solely to process deposits and withdrawals in PKR. This includes verifying that the payment method belongs to you, which is a standard requirement for financial services.
• Identity verification (KYC): We are required to verify player identities to prevent fraud, underage access, and financial crime. Verification documents are reviewed by our compliance team and by our verified third-party verification provider.
• Platform personalisation: Usage data helps us show you relevant promotions, suggest suitable games, and tailor your experience on the platform. You can opt out of personalised recommendations by contacting support.
• Security and fraud prevention: Device and IP data is used to detect unusual login activity, identify potential account takeovers, and flag suspicious betting patterns that may indicate prohibited conduct.
• Customer support: Communication records allow our support team to understand your history and resolve issues more effectively. We do not use support transcripts for marketing without your consent.
• Legal and compliance obligations: Some data is retained to meet our record-keeping obligations and to respond to legitimate requests from financial or law enforcement authorities.

4. Payment Data and Financial Information

Given that okbe5 handles real-money transactions in PKR, payment data security is one of our highest priorities. We support JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets for deposits and withdrawals.

When you make a deposit or request a withdrawal, the actual transaction is processed through our verified payment processing partners. okbe5 does not store full card numbers or complete mobile wallet credentials on our own servers. What we retain is a reference to the transaction and a masked identifier of the payment source — enough to verify ownership and process future withdrawals to the same method, but not enough for a third party to misuse if our records were ever compromised.

All payment communication between your device, our platform, and our payment processors is encrypted using industry-standard transport layer security (TLS). If you ever receive a message claiming to be from okbe5 and asking for your JazzCash PIN, Easypaisa password, or bank account credentials, treat it as fraudulent and report it to our support team immediately. We will never ask for this information.

Transaction records — amounts deposited, withdrawn, and wagered — are retained for the period described in Section 7 of this policy. These records are needed for account management, dispute resolution, and compliance with financial record-keeping requirements.

5. Who We Share Your Data With

We do not sell your data. We share it only in the following specific, limited circumstances:

• Payment processors: When you deposit or withdraw, relevant details are shared with our payment processing partners (such as the operators behind JazzCash and Easypaisa integrations, bank networks, and card schemes) strictly to complete the transaction.
• Identity verification providers: When you submit KYC documents, they are processed by our verified identity verification partner. This partner operates under strict data handling agreements and processes your documents only for verification purposes.
• Game providers: Third-party game studios that power games in our Game Lobby may receive a session token and username to load the game. They do not receive your full personal profile or payment information.
• Analytics and security services: Aggregated, anonymised usage data may be shared with analytics tools to help us improve the platform. These services receive non-identifiable data only.
• Legal and regulatory authorities: If required by law or by a valid official request, we may be required to share account information with relevant authorities. We will notify you of such requests where we are legally permitted to do so.

All third parties with whom we share personal data are bound by data processing agreements that prohibit them from using your information for any purpose beyond the specific service they provide to us.

6. Cookies and Tracking Technologies

okbe5 uses cookies and similar tracking technologies to operate the platform, keep you logged in between sessions, remember your preferences, and understand how players use the site so we can improve it.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. The platform cannot function properly without these.
• Functional cookies: Remember your preferences such as language, display settings, and notification choices.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited, how long sessions last, and where users navigate from. This data is used in aggregate and is not tied to your personal identity.
• Security cookies: Help us detect unusual activity and protect against automated attacks on accounts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform — in particular, you may be unable to stay logged in or complete transactions. If you access okbe5 through the mobile app, equivalent device-level permissions apply and can be managed through your device settings.

7. How Long We Keep Your Data

We do not keep your data indefinitely. Retention periods are set based on practical need and standard requirements for financial and gaming record-keeping:

• Active account data: Retained for the full duration of your account being open and active on the platform.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction. This is consistent with standard financial record-keeping practice for payment processing platforms.
• Identity verification documents: Retained for the duration of your account plus a reasonable period thereafter in line with financial compliance requirements.
• Support communications: Retained for up to three years from the date of the interaction, to allow reference in case of future disputes or follow-up queries.
• Closed account data: When an account is closed at your request and there are no unresolved disputes or compliance holds, personal data is scheduled for deletion or anonymisation after the applicable retention period has elapsed.

If you request deletion of your data before the applicable retention period has expired, we will delete or anonymise everything that we are not legally required to retain, and inform you of what has been removed and what must be kept and for how long.

8. How We Protect Your Data

okbe5 applies multiple layers of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

• All data in transit between your device and our servers is encrypted using TLS with current cipher standards.
• Personal data stored on our servers is encrypted at rest. Database access is restricted to authorised personnel only, with role-based access controls and audit logging.
• Passwords are stored only as salted cryptographic hashes. Even our own team cannot see your actual password.
• Payment credentials are tokenised — we work with reference tokens rather than raw financial data wherever technically possible.
• Account login is protected by session management controls. Suspicious login attempts trigger additional verification steps.
• Our team undergoes regular security awareness training. Staff access to personal data is limited to what is necessary for their specific role.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You play an important part in keeping your account secure — use a strong, unique password, do not share your credentials with anyone, and contact support immediately if you think your account has been compromised.

9. Your Data Rights

As a player on okbe5, you have the following rights in relation to your personal data. To exercise any of these, contact our support team through your account dashboard.

10. Minors and Age Restrictions

okbe5 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is built into the registration process, and we may request documentary proof of age as part of our standard KYC process.

If we discover that an account has been created by or is being used by someone under 18, the account will be closed immediately. Any deposits made will be returned to the original payment method where this is technically possible. Bonus funds and winnings associated with an underage account may be forfeited.

If you are a parent or guardian and believe your child has created an account on okbe5, please contact our support team immediately with relevant details so we can investigate and take action promptly.

11. Changes to This Privacy Policy

As the platform evolves, we may need to update this Privacy Policy. When we make significant changes, we will update the "Last Updated" date at the top of this page. For major changes that materially affect how we process your data, we will notify you through a message in your account dashboard or on the platform homepage.

We encourage you to review this policy periodically. Continued use of okbe5 after an updated policy has been published means you accept the revised terms. If you disagree with any changes, you are entitled to close your account and request deletion of your data as described in Section 9.

We will never make a retroactive change that reduces your existing data rights without giving you adequate notice and, where required, obtaining your fresh consent.

12. How to Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or how okbe5 handles your personal data, please reach out to our support team. The fastest way to do this is through the live support feature in your account dashboard, where your request will be logged and assigned to the appropriate team member.

For data-related requests specifically — access, deletion, correction or portability — please clearly state in your message that it is a "Data Rights Request" so it can be directed to the correct team without delay.

You can also visit our FAQ page for answers to common privacy and account questions, or review our Terms and Conditions for the full rules governing your account.